For issues related to integration, SDK, APIs, or test environment errors.

• 📮 Email: [email protected]
• 🧪 Environment: Mention whether you’re using Test or Production
• 📝 Include:
  • Wallet session ID
  • Timestamp of issue
  • Device type & OS version
  • SDK version
  • Relevant screenshots or logs

🛠️

Tip: Before contacting support, check our Troubleshooting Guide and FAQ. Many common issues are answered there.

For questions about contracts, onboarding timelines, or configuration support.

• 📮 Email: [email protected]
• 📋 Use Case: Please describe your use case or the merchant you represent.
• 🗓️ Response time: 1–2 business days

💬

New to Aera? Visit our Onboarding Overview to learn how to get started with the Wallet.

Questions about customizing your white-labeled Wallet?

• 🎨 Email: [email protected]
• 📁 Attachments: Include logos, hex color codes, or mockups if available

🎯

Want to preview your wallet before launch? Ask for a staging environment demo link.

For questions about user data handling, compliance, or Secure ID policies.

• 🔒 Email: [email protected]
• 📑 Please include context or regulation if applicable (e.g. GDPR, PSD2)

If you’re not sure who to contact, just reach out to our general support inbox and we’ll route your request:

• 📥 [email protected]

📎

Please include as much detail as possible so we can help you faster.